1. Introduction
This Privacy Policy explains how ChefGood, a computer systems design practice, collects, uses, stores, and protects personal information. ChefGood is operated by Good Chef Food And Beverage Limited, a company registered in Hong Kong, with a registered address at G/F, 63 Pilkem Street, Jordan, Hong Kong. This website is located at https://www.sylviahk.buzz.
ChefGood was developed and is maintained by the developer ChefGood, who designed the platform that powers this site and the services described on it. We take privacy seriously and have built our practices around a small number of clear principles. We collect only the information we need, we use it only for the purposes we describe here, and we give you meaningful control over your data.
Please read this policy carefully. By accessing this website or using our services, you acknowledge that you have read and understood the practices described below. If you do not agree with any part of this policy, you should discontinue use of the website and contact us with any concerns.
2. Who We Are
The data controller responsible for your personal information is Good Chef Food And Beverage Limited. Our registered address is G/F, 63 Pilkem Street, Jordan, Hong Kong. You can reach our privacy team by email at support@sylviahk.buzz or by phone at +1 815 417 8920.
ChefGood provides computer systems design and related services, including systems architecture, cloud infrastructure, custom software development, and data engineering. These activities fall within the broader sector of professional, scientific, and technical services, and more specifically within the field of computer integrated systems design.
Where we reference the Company, we, us, or our in this policy, we are referring to Good Chef Food And Beverage Limited acting as ChefGood. Where we reference you or your, we are referring to the individual who visits this website or otherwise interacts with our services.
3. Scope of This Policy
This policy applies to personal information collected through this website, through email and telephone communications with our team, and through any engagement or project we deliver on your behalf. It also applies to information gathered from prospective clients who enquire about our services.
This policy does not apply to information that is not personal, such as aggregated statistics, fully anonymised data, or business contact information that you provide in a purely professional capacity and that we process solely for the purpose of responding to a business enquiry.
Our services may be used by businesses to process data about their own customers or employees. In those situations we generally act as a processor on behalf of our client, and our client remains the controller. The terms that govern that processing are set out in our engagement agreement rather than in this policy.
4. Information We Collect
We collect several categories of information, and we limit collection to what is genuinely necessary to provide our services. The categories are set out below.
Contact and identity information includes your name, email address, telephone number, company name, job title, and the address of your organisation. We collect this when you reach out to us, subscribe to updates, or request a proposal.
Enquiry and project information includes the details you provide about your project, your technical environment, your timelines, and your objectives. This may include business information that you choose to share in writing or during discovery workshops.
Technical information includes your internet protocol address, browser type and version, device type, operating system, referring pages, and the pages you visit on this website. We use this to maintain the security of the site and to understand how visitors move through it.
Communications information includes the content of emails, messages, and support requests you send us, along with any attachments. We retain this to respond to you and to keep an accurate record of our interactions.
Sensitive information is a category we generally avoid. We do not ask for, and do not wish to receive, special categories of personal information such as health records, government identifiers, or financial account numbers through this website. If you send us such information in an enquiry, we will use it only to respond to you and will take reasonable steps to limit its retention and restrict access to it.
5. How We Collect Information
We collect information directly from you when you complete a form on our website, send us an email, call us by telephone, or meet our team during a workshop or consultation. This is our primary source of personal information.
We collect certain technical information automatically as you use this website, through server logs and similar mechanisms. This collection happens in the ordinary course of serving web pages and does not require any action on your part.
We may also receive information from third parties, such as referral partners, directory listings, or public sources, where you have given those parties permission to share your details or where the information is publicly available. When we receive information in this way, we treat it under the same standards described in this policy.
We may also collect information when you apply to work with us, take part in a survey, or provide feedback about our services. Feedback is used to improve the way we work and, where possible, is stored separately from identifying information so that it cannot easily be linked back to you.
7. How We Use Your Information
We use your information to respond to enquiries and to provide the services you request. This includes preparing proposals, scoping projects, and delivering the systems design and engineering work we have agreed to perform.
We use your information to operate and improve this website, to maintain its security, and to diagnose and repair technical faults. This supports our legitimate interest in running a safe and reliable service.
We use your information to communicate with you about your project, to send service updates, and, where you have asked for them, to send occasional information about our services. You can opt out of marketing communications at any time.
We use your information to meet our legal and regulatory obligations, including record keeping, accounting, and responding to lawful requests from authorities where we are required to do so.
We do not use your personal information to make automated decisions that produce legal or similarly significant effects on you. If this practice changes in the future, we will update this policy and, where required by law, seek your consent before applying any such decision making.
8. Legal Bases for Processing
We process personal information only where we have a valid legal basis to do so. The specific basis depends on the nature of the processing and on where you are located.
Where we perform a contract with you, or take steps at your request before entering a contract, we process information on the basis of that contract. This covers most of our project and engagement work.
Where we rely on our legitimate interests, we ensure that those interests do not override your fundamental rights and freedoms. Legitimate interests include improving our website, protecting our systems, and understanding demand for our services.
Where you have given consent, for example to receive marketing updates, we process on the basis of that consent. You may withdraw consent at any time, and withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Where the law requires us to process information, for example for tax or financial record keeping, we process on the basis of our legal obligation.
10. Data Retention
We retain personal information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to keep it. The retention period varies by the type of information.
Enquiry information from prospective clients is retained for up to twenty four months after our last contact, unless you become a client. Project records and financial information are retained for the period required by applicable accounting and tax law, which is generally seven years in our jurisdiction.
When information is no longer needed, we delete it or, where deletion is not technically feasible, anonymise it so that it can no longer be associated with you. You may request earlier deletion as described in the section on your privacy rights.
11. Data Security
We implement technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, and disclosure. These measures include access controls, encryption of data in transit and at rest, and regular review of our security posture.
Access to personal information within the Company is limited to team members who need it to perform their role, and those team members are bound by confidentiality obligations. We also require our service providers to maintain appropriate security standards.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach that affects your personal information, we will notify you and any relevant authority in line with our legal obligations.
12. International Data Transfers
Your information may be transferred to, and processed in, countries other than the one in which you reside, including jurisdictions where our service providers operate. Where this happens, we put in place safeguards designed to protect your information.
For transfers from jurisdictions that require them, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms recognised by applicable law. You may request details of these safeguards by contacting us.
We take reasonable steps to ensure that any recipient of your personal information provides a level of protection consistent with this policy and with applicable data protection law.
13. Your Privacy Rights
Depending on where you live, you may have certain rights in relation to your personal information. These rights may include the right to access, correct, delete, or restrict the processing of your information, and the right to receive a copy of your data in a portable format.
You may also have the right to object to processing based on legitimate interests, and the right to withdraw consent where processing is based on consent. You have the right to lodge a complaint with a data protection authority if you believe we have not handled your information lawfully.
To exercise any of these rights, contact us at support@sylviahk.buzz. We will respond within the time required by applicable law, generally within thirty days. We may ask you to verify your identity before acting on a request.
We will not discriminate against you for exercising your privacy rights, and we will not charge you a fee to make a request unless the request is clearly unfounded or excessive.
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, you may have additional rights, including the right to lodge a complaint with your local supervisory authority. We will not retaliate against you for raising a concern about how we handle your information.
14. Privacy for Children
Our website and services are directed at businesses and professional users. We do not knowingly collect personal information from children under the age of sixteen, and we do not design our services for use by children.
If you are a parent or guardian and you believe a child in your care has provided us with personal information, please contact us at support@sylviahk.buzz. We will take steps to delete that information promptly, subject to any legal requirement to retain it.
15. Third Party Links and Services
This website may contain links to websites operated by third parties. Those websites have their own privacy policies, and we are not responsible for their content or their practices. We encourage you to review the privacy policy of any website you visit.
Where our services integrate with third party platforms, the handling of information by those platforms is governed by their own terms and policies. We process information we receive from such integrations only as described in this policy.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. When we make changes, we will revise the date at the top of this page and, where changes are material, we will provide a more prominent notice.
We encourage you to review this page periodically. Your continued use of the website after a change has been posted constitutes acceptance of the updated policy, to the extent permitted by law.
17. Contact Us
If you have questions about this Privacy Policy or about how we handle your personal information, please contact us using the details below.
Company name: Good Chef Food And Beverage Limited
Address: G/F, 63 Pilkem Street, Jordan, Hong Kong (HK)
Email: support@sylviahk.buzz
Phone: +1 815 417 8920
We will acknowledge your enquiry and aim to resolve any concern you raise in a timely and transparent manner.